Privacy Policy

At Lake Wylie Pet Resort, we want to make sure your pet has a safe, comfortable, and enjoyable stay. To help us care for your pet to the best of our ability, please take note of the following guidelines:

Leash Requirement:

All pets must enter and exit the building on a leash for their safety.

Holiday Drop-offs and Pick-ups:

We do not allow drop-offs or pick-ups on holidays, with no exceptions.

Age Restrictions:

We do not accept puppies under nine months old.

Health & Safety:

We reserve the right to refuse grooming and/or boarding based on your pet’s health, temperament, flea or tick infestation, or age. We also reserve the right to report any signs of animal abuse or neglect to the proper authorities.

Medication Policy:

Please note that we do not administer medications to feline guests, and for dogs requiring medication, a fee will be assessed based on the complexity of their treatment.

Returned Checks:

A $35 fee will be charged for any returned checks.

Food & Meals:

Please pre-sort your pet’s meals into Ziploc bags. If food is not pre-sorted, it will be returned, and we will provide our own food for a charge of $10 per day. If you need us to pre-bag your pet’s meals, a $10 fee will apply.

Flea & Tick Policy:

Please ensure your dog is clean and free of ticks and fleas. Any dogs arriving with fleas or ticks will be bathed and treated at the owner’s expense.

Vaccination Records:

Please bring your pet’s current vaccination records and complete all necessary forms before your visit. If the forms are not completed in advance, you will need to fill them out at check-in.

Label Belongings:

Please label all items you bring for your pet to ensure they are returned properly.

Additional Fees:

There will be a $10 per day charge for unspayed females and unneutered males. An $8 special handling fee will apply for pets that require extra care or handling (e.g., dogs that can’t interact with other pets, dogs with food aggression, or dogs that need extra supervision). If the feeding separation is noted at check-in, this will incur a smaller $3 per day fee.

Check-in and Check-out Times:

Our check-in times are from 3-6 p.m. Monday, Tuesday, Thursday, and Friday, 9 a.m. to 12 p.m. on Saturday, and 3-4 p.m. on Sunday. Check-out times are from 8 a.m. to 12 p.m. Monday, Tuesday, Thursday, and Friday, 9 a.m. to 12 p.m. Saturday, and 3-4 p.m. Sunday. On Wednesday, check-in is from 4-6 p.m., and check-out is from 8-9:30 a.m. We also offer early check-ins and late check-outs for a $10 fee (only during business hours).

Late Grooming Pick-ups:

Grooming clients who do not pick up their pets on time will incur a half-day daycare charge of $10.

Damage Fees:

If your pet causes any damages to our suites, crates, or other property, you may be charged up to $150 for repairs or replacements.

Vet Visits & Other Services:

If we need to pick up food or medication, or take your pet to the vet, a fee of $10-$50 will be assessed based on the distance.

Please download and complete the required LWPR Client Agreement and Bordetella form before bringing your pet. We also ask that you complete the Mandatory Check-In Form in advance, so we can provide the best care for your pet. If the form isn’t completed before check-in, you will be asked to fill it out in our reception area before we can check your pet in.

Your cooperation with these policies helps us provide a happy and healthy experience for your pet and all of our furry guests. We look forward to serving you and your pet, and appreciate your understanding!

Required Vaccinations

The safety and well-being of our furry guests are our highest priorities. To ensure a healthy and comfortable environment for everyone, we kindly ask that all dogs boarding with us are up-to-date on their vaccinations. When you bring your pet for boarding, please provide the most recent vaccination records from your veterinarian, confirming the following:

DPP (Distemper, Parvovirus, Parainfluenza): One- or three-year vaccination
Bordetella: Required annually (this vaccine is sometimes given only upon request, so please check with your vet)
Rabies: One- or three-year vaccination

Canine Influenza: Not required, but highly recommended (please ask your vet if this vaccine is right for your pet)

We also ask that all pets be flea- and tick-free before their stay. If your pet arrives with fleas or ticks, we will take care of it and the cost will be added to your bill. If you need advice on effective flea and tick prevention, we’re happy to offer recommendations.

While we do not require pets to be spayed or neutered, we strongly encourage it for the well-being of all our guests. Please note that an additional fee applies for pets that are not spayed or neutered.

All guests must complete the LWPR Client Agreement before any boarding, grooming, or daycare services.

We truly appreciate your help in keeping our environment safe, comfortable, and welcoming for all our guests. If you have any questions or would like more information about our policies or safety measures, please don’t hesitate to reach out to our team. We’re here to help!

Last Updated: February 21, 2025

Introduction

Welcome to Lake Wylie Pet Resort (“Company,” “we,” “our,” “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://lakewyliepetresort.com/ (the “Website”).

1. Information We Collect

When you visit our Website or use our services, we may collect the following types of information:

Personal Information: Includes your name, email address, phone number, mailing address, and payment information when you make a booking or inquiry.
Pet Information: Includes your pet’s name, breed, medical conditions, and special care requirements.
Usage Data: Includes IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and tracking technologies.
Communications: Includes messages, feedback, and inquiries sent through our contact forms or email.

2. How We Use Your Information

We may use your information for the following purposes:

To provide and manage our pet care services.
To process bookings and payments securely.
To communicate with you regarding reservations, promotions, and service updates.
To personalize your experience and improve our Website.
To comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

Service Providers: Third-party vendors who assist with payments, marketing, or website maintenance.
Legal Compliance: If required by law or in response to a legal request.
Business Transfers: If our business is acquired or merged with another company, your data may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and collect analytics. You can adjust your browser settings to disable cookies, but this may impact your ability to use certain features of our Website.

5. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access, update, or delete your personal data.
Opt-out of marketing communications.
Request a copy of the personal information we hold about you.

To exercise these rights, please contact us at legal@lakewyliepetresort.com.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their policies.

8. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us to have it removed.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated “Last Updated” date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Lake Wylie Pet Resort

https://lakewyliepetresort.com
legal@lakewyliepetresort.com
803-831-0481

By using our Website, you agree to the terms of this Privacy Policy.